FAQs
What is the lead time for your products?
We can typically ship within 1 business day of receiving an order.
What is the warranty for your products?
Our products are backed by a 1 year warranty.
How do you get DD (Device Description) Updates?
If you are within your 1 year warranty period or have purchased the SUB-1YR Update Subscription or the SUB-NOEXP Update Subscription you can download DD library updates from within the DevCom App or software:
1. Launch DevCom.
2. Go to the DD Library menu or screen.
3. Click or tap Download Update. Note that if the Download Update button is not available the subscription has likely expired. Contact us for help.
4. Follow the screen prompts for installation.
We send Email notifications to customer Email addresses when new DD Updates are available. If you are not getting update notifications send your Email address and License ID to sales@procomsol.com.
How is DevCom licensed?
We can manage product licensing of the product over the internet or manually. If a customer licenses the product over the internet, technicians can share the product on different devices as long as they don't need to use the product at the same time. When a technician needs to use the software he checks out the license (by activating the software), and when he has completed the work he checks the license back in (by selecting License > Check-In from the DevCom menu). The software can be loaded on multiple devices, but it is licensed for only one user at any point in time.
For DevCom2000, if the software is licensed manually the software is licensed for only that specific computer. When the software is activated manually a couple of user codes are displayed. The customer informs ProComSol of these codes (by telephone or Email) and we provide the customer with the appropriate registrations key(s).
If something happens to your device such as a hard disk crash, please contact us and we can reset your license.
How do you transfer a license from one device to another?
Select License > Check-In from the DevCom menu on the original device. Then install and activate DevCom on the new device.
Can ProComSol products be used in Hazardous Areas?
Yes! There a many options available for communicating with your HART devices in a hazardous area. This page has details - Hazardous Area Options
Can ProComSol products replace an Emerson Trex, Emerson 475 or Emerson 375?
Yes! Our HART Communicator products can perform everything that an Emerson HART Communicator can do. There are many improvements as well including cloud functions, trending data, and HART-IP capabilities.
Can ProComSol products be used instead of the Emerson TREX?
Yes! There are significant advantages of our HART Communicator products over the Emerson TREX. Cost is a big one. Easy maintenance and updates is another. See our white paper - Advantages of an App based HART Communicator
Can ProComSol modems be used in place of the Mactek Viator modems?
Yes! Our modems are registered with the FieldComm Group and are also used in their HART training classes.
What is the difference between Classic Bluetooth and Bluetooth Low Energy modems?
Many modern mobile devices only support Bluetooth Low Energy. iOS mobile devices in particular only support Bluetooth Low Energy.
HM-BLE: DevCom.iOS, DevComDroid
HM-BT-BAT-ER: DevComDroid, DevCom2000
Why is "DD based" important?
It is the only way to get access to ALL the information in your HART device! The DD (Device Descriptor) contains all the information necessary for the host application (DevCom2000, DevComDroid, or DevCom.iOS) to acquire and display every parameter in your HART device. It also contains the Methods needed to perform more complex operations like Trims and Calibrations. The DD also decodes device status information into human readable text.
What is "Boost" Mode?
Boost mode allows HART communications for loops that do not have the required 250 ohms of loop resistance. When active, HART communications can occur with as little as 35 ohms of loop resistance. There may be enough cable length in the loop to provide this amount of resistance. Boost mode is engaged automatically by DevCom2000 when it cannot find a device on the loop. Boost mode requires both the HM-USB-ISO HART modem and DevCom2000 Smart Device Communicator software.
What are the "Cloud" functions?
The Cloud functions are aviable on the DevCom App products. To access these features you need to purchas the CLOUD-1YR subscription. Once purchased, when a Document Device is performed, the device configuration data is sent to our secure cloud server. This provides an easy and safe way to back up your device configuration data. This also allows the whole team to view and use the saved data. This is useful for situations where team members are not available but you need the configuration data they collected.
What is APL?
Ethernet-APL (aka APL) is a new communication physical layer created by a consortium of process companies. It connects using a two wire shielded pair that also provides power to the APL capable field transmitters. It uses Ethernet protocols and in particular, HART-IP. It is much faster than HART and easier to install than Foundation Fieldbus (FF).
